External risk intelligence

SysAid Server Path Traversal Vulnerability.

CVE advisoryKnown Exploit

CVE-2023-47246

A path traversal vulnerability in SysAid On-Premise enables attackers to execute code by writing a file to the webroot. This could expose organizational systems and data to unauthorized access. Mitigation is advised to reduce business risk.

4Halo Surface Signal

Path Traversal

Sysaid

before 23.3.36

External exposure likelihood

Halo Surface Signal score for CVE-2023-47246

SysAid is an IT Service Management (ITSM) platform. On-premise deployments of such enterprise service desk and management portals are commonly exposed to the internet or accessible via remote-access gateways to facilitate support operations and employee access, making them a common target for external network-based interaction.

Horizon Alert

Summary of the vulnerability and why it matters

A vulnerability in SysAid On-Premise allows attackers to execute code. This occurs when an attacker writes a file to the Tomcat webroot. The core issue involves a path traversal flaw.

  • Vulnerable SysAid On-Premise
  • Path traversal leads to code execution
  • Potential for unauthorized system access

Attack Path

How an attacker could exploit the issue

The vulnerability allows an attacker to write a file to the Tomcat webroot. This can lead to code execution on the affected system. This exploit was observed in the wild in November 2023.

  • Unauthenticated network exposure
  • Attacker writes a malicious file
  • Code execution on the server

Live Threat

Current exploitation, exposure, and threat context

A critical vulnerability has been identified that could allow attackers to execute code on affected systems. This issue arises from a path traversal flaw, enabling an attacker to write a file to a sensitive web server directory. The exploitation of this vulnerability has been observed in real-world attacks.

  • Likely attacker skill level: Low.
  • Required access or conditions: None.
  • Business risk or urgency: High.

Priority actions

Operational Fix

Recommended remediation, mitigation, and detection steps

This vulnerability allows an attacker to execute code by writing a file to the web server's root directory. Organizations using the affected SysAid software on-premises may face risks to their systems and data if this vulnerability is exploited. The immediate focus should be on identifying and mitigating the exposure of this software.

  • Find affected SysAid assets.
  • Reduce exposure or isolate risk.
  • Fix, verify, and monitor.

Frequently asked questions

What is SysAid and its primary function?

SysAid is an IT Service Management (ITSM) platform designed to help organizations manage and support their IT infrastructure and services. It encompasses functions like help desk management and asset tracking.

What type of weakness does CVE-2023-47246 represent?

CVE-2023-47246 is identified as a path traversal vulnerability, classified under CWE-22. This weakness allows an attacker to access files and directories beyond the software's intended scope, potentially leading to unauthorized code execution.

How can an attacker exploit the path traversal flaw?

An attacker can exploit this vulnerability by writing a file to the Tomcat webroot. This action leverages the path traversal weakness to gain unauthorized access and potentially execute code on the affected SysAid system.

What is the relevance of CVE-2023-47246 regarding exploitation?

The exploitation of CVE-2023-47246, a critical path traversal vulnerability in SysAid On-Premise, was observed in the wild during November 2023. This indicates active threats against systems running vulnerable versions.

What steps should be taken to address this SysAid vulnerability?

Organizations should identify all affected SysAid On-Premise assets, reduce their exposure, and isolate any identified risks. Prioritize applying vendor-provided security enhancements or mitigations to fix the vulnerability and verify the remediation.

References