External risk intelligence

SolarWinds Web Help Desk: Unauthorized Access and Data Modification Risk.

CVE advisoryKnown Exploit

CVE-2024-28987

SolarWinds Web Help Desk software has a hardcoded credential vulnerability allowing unauthenticated remote access and data modification. This presents a risk of unauthorized access to internal functions and data integrity for affected organizations.

4Halo Surface Signal

Solarwinds Web Help Desk

before 12.8.312.8.3

External exposure likelihood

Halo Surface Signal score for CVE-2024-28987

SolarWinds Web Help Desk is an enterprise ticketing and service management application. These systems are frequently deployed as internet-facing web portals to allow external users, customers, or employees to submit and track support requests, making them commonly accessible via the public internet.

Horizon Alert

Summary of the vulnerability and why it matters

SolarWinds Web Help Desk software contains a vulnerability related to hardcoded credentials. This flaw enables unauthenticated remote users to access internal functions and alter data within the system. The potential business impact includes unauthorized data modification and access to sensitive internal functionalities.

  • SolarWinds Web Help Desk software
  • Hardcoded credentials allow unauthorized access
  • Internal data modification and access

Attack Path

How an attacker could exploit the issue

The SolarWinds Web Help Desk software is susceptible to a vulnerability involving hardcoded credentials. This allows for unauthorized access to internal system functions. Attackers can exploit this to alter or compromise data within the affected systems. Organizations utilizing this software face potential data integrity risks and unauthorized data manipulation.

  • External access to the application.
  • Unauthenticated remote access.
  • Access internal functions, modify data.

Live Threat

Current exploitation, exposure, and threat context

This vulnerability in SolarWinds Web Help Desk software could permit attackers to access internal functions and alter data. The issue stems from hardcoded credentials, enabling unauthenticated remote access. This presents a significant risk to affected organizations due to potential data modification and unauthorized access to internal system capabilities.

  • Attackers require minimal skill.
  • No special access or conditions are needed.
  • Business risk is high, urgency is critical.

Priority actions

Operational Fix

Recommended remediation, mitigation, and detection steps

The SolarWinds Web Help Desk software has a critical vulnerability that allows unauthenticated remote access to internal functions and data modification. This poses a significant risk to the confidentiality and integrity of organizational data. Understanding the scope of affected assets and implementing timely mitigation strategies are crucial steps to manage this risk.

  • Identify all instances of affected SolarWinds Web Help Desk.
  • Isolate or limit network access to exposed systems.
  • Apply vendor fixes, verify their implementation, and monitor for related activity.

Frequently asked questions

What is SolarWinds Web Help Desk and its primary function?

SolarWinds Web Help Desk is an IT support ticket and service request management application. It's used by organizations to track issues, manage user requests, and maintain records of support activities, often serving as a web portal for users to submit and monitor their needs.

What type of weakness does CVE-2024-28987 describe, and what is its classification?

CVE-2024-28987 describes a hardcoded credential vulnerability, classified under CWE-798. This means that credentials are embedded directly into the software's code, making them discoverable by attackers.

How can attackers exploit the CVE-2024-28987 vulnerability in SolarWinds Web Help Desk?

Attackers can exploit this vulnerability by leveraging the hardcoded credentials to gain unauthorized access to internal functionality within the SolarWinds Web Help Desk software and modify data.

What is the relevance of CVE-2024-28987, and how is it characterized by Halo Surface Signal?

CVE-2024-28987 is relevant because it allows remote, unauthenticated users to access internal functionality and modify data. Halo Surface Signal assesses this as 'Likely' due to the common deployment of such enterprise ticketing systems as internet-facing portals.

What practical steps should organizations take to respond to the SolarWinds Web Help Desk vulnerability?

Organizations should identify all affected SolarWinds Web Help Desk instances, isolate or limit network access to exposed systems, apply vendor-provided fixes, verify their implementation, and actively monitor for any related suspicious activity.

References