External risk intelligence

SQL Injection in Sergestec SISTICK Ticket Details

CVE advisorySeverity: CRITICAL (CVSS 9.3)

CVE-2025-41019

The vulnerability exists in a web application accessible via a standard URL path (/index.php?view=ticket_detail). Because this is a web-based interface that processes ticket details, it is commonly deployed as an internet-facing service to allow external access for users or customers.

SQL Injection

Halo Surface Signal: 4 out of 5 — likely to be public-facing.

External exposure likelihood

Horizon Alert

Summary of the vulnerability and why it matters

This advisory concerns a critical vulnerability in Sergestec's SISTICK software that could allow unauthorized access and modification of databases. The issue is a SQL injection flaw that can be exploited through a web interface without requiring any prior authentication. The main concern is confirming the relevance and exposure of this technology within your environment.

Database access vulnerability in web software.
Critical flaw allows unauthenticated database control.
Verify if this software is in use.

Attack Path

How an attacker could exploit the issue

An attacker can exploit this vulnerability by sending specially crafted requests to the web application. The vulnerability lies in how the application handles the 'id' parameter within the '/index.php?view=ticket_detail' endpoint. By manipulating this parameter, an attacker can inject malicious SQL code, which the application then executes against its database. This access could allow an attacker to perform unauthorized actions on the database.

Vulnerability exposed via network.
Manipulated 'id' parameter triggers SQL injection.
Unauthorized database access and modification.

Live Threat

Current exploitation, exposure, and threat context

SQL injection in the ticket detail view could allow an unauthenticated attacker to manipulate the underlying database. This could affect the integrity and availability of ticket information.

Database integrity and availability.
Via unauthenticated network requests.
Unauthorized data manipulation.

Operational Fix

Recommended remediation, mitigation, and detection steps

The application owner is responsible for addressing this SQL injection vulnerability in the SISTICK product. The first step is to locate all instances of this software, confirm its exposure and criticality, and identify the accountable party for remediation planning.

Application owner should manage the issue.
Verify external access and business criticality.
Plan remediation considering vendor coordination.

Supplementary metadata

CVSS vector

Validate whether this threat affects your internet-facing exposure.

Halo Threat Intelligence helps prioritize remediation with Halo Surface Signal and H/A/L/O context. Start exposure validation with a free external attack surface trial.

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Frequently asked questions

What is Sergestec SISTICK?

Sergestec SISTICK v7.2 is a web-based application designed for ticketing and help desk management. Organizations use this software to track, organize, and resolve customer or internal support requests. Because it acts as a centralized repository for ticket information, it provides a functional interface for users to view and manage specific request details.

What does CVE-2025-41019 mean for database security?

This CVE represents a SQL injection vulnerability, categorized as CWE-89. It occurs when an application fails to properly sanitize user-supplied data before including it in a database query. In this specific case, the software allows an attacker to manipulate commands, effectively gaining the ability to read, modify, or delete information directly from the underlying database.

How is this SQL injection triggered?

The flaw is triggered by sending a malicious request to the specific '/index.php?view=ticket_detail' endpoint using the 'id' parameter. No authentication or login is required to initiate the attack. Note that simply browsing the site or interacting with other features that do not involve the ticket detail identifier does not trigger this specific vulnerability.

Why should I care about this vulnerability?

If you run this software, you should care because Halo Surface Signal identifies the affected interface as a web-based feature typically deployed to be internet-facing. This means the service is likely accessible to anyone on the public network, making it a high-priority concern for anyone hosting this ticketing system on public-facing infrastructure.

What are the first steps to handle this threat?

Start by conducting an inventory to locate all instances of Sergestec SISTICK within your network. Once identified, evaluate whether those instances are accessible from the internet and determine who is responsible for the system's maintenance. Coordinate with that owner to initiate a formal review and prepare for necessary remediation steps provided by the vendor.

Written by Nicholas Merritt

Nicholas Merritt is VP of Security Solutions at Halo Security. With more than 25 years across application security, vulnerability prioritization, and offensive security, he helps teams translate threat data into practical exposure validation and remediation focus. He authors Halo Threat Intelligence CVE advisories using Halo Surface Signal and H/A/L/O context to prioritize internet-facing risk.