External risk intelligence

Open ISES Tickets allows attackers to steal or change customer data.

CVE advisorySeverity: HIGH (CVSS 7.1)

CVE-2026-48236

Open ISES Tickets has a critical flaw allowing authenticated users to tamper with sensitive database information. Update now to protect your customer data from unauthorized access and modification.

4Halo Surface Signal

SQL Injection

External exposure likelihood

Halo Surface Signal score for CVE-2026-48236

This vulnerability exists in a web-based ticket management application. Such applications are commonly deployed as internet-facing portals or internal helpdesk services accessible via web browsers, requiring network reachability to perform their function as a centralized request tracking system.

Horizon Alert

Summary of the vulnerability and why it matters

A vulnerability in Open ISES Tickets allows authenticated users to inject malicious SQL code through its database loading feature. This can enable attackers to access, modify, or delete sensitive database information.

  • Affects authenticated users.
  • Database integrity is at risk.
  • Potentially impacts data privacy.

Attack Path

How an attacker could exploit the issue

An authenticated attacker can exploit this SQL injection flaw in Open ISES Tickets by sending specially crafted POST requests to `db_loader.php`. This allows them to manipulate database queries to steal, alter, or delete sensitive ticket data.

  • Requires authenticated access.
  • Targets `db_loader.php` parameters.
  • Exploitable via network.

Live Threat

Current exploitation, exposure, and threat context

This SQL injection vulnerability in Open ISES Tickets allows authenticated attackers to manipulate database contents. Exploiting this requires prior access to the application, limiting its immediate widespread impact. However, successful exploitation could lead to significant data compromise for affected organizations.

  • Requires authenticated access.
  • No known public exploit.
  • Vulnerability patched in v3.44.2.

Priority actions

Operational Fix

Recommended remediation, mitigation, and detection steps

Prioritize containing the SQL injection vulnerability in Open ISES Tickets by blocking access to affected services or isolating them. This ensures that the potential for authenticated attackers to alter database contents is immediately mitigated. Review logs for any signs of attempted exploitation or unusual database activity originating from the application.

  • Block network access to db_loader.php.
  • Monitor database for unexpected changes.
  • Consider disabling affected services.

Frequently asked questions

What is Open ISES Tickets and its primary function?

Open ISES Tickets is a web-based application designed for managing and tracking customer support requests. It serves to centralize and organize inquiries received from users or customers within an organization.

What type of vulnerability does CVE-2026-48236 represent?

CVE-2026-48236 is a SQL injection vulnerability. This type of weakness allows an attacker to interfere with the database queries made by an application, potentially leading to the viewing, alteration, or destruction of data.

How can an attacker exploit the vulnerability in Open ISES Tickets?

An attacker with authenticated access can exploit this vulnerability by sending malicious SQL code through POST requests to the `db_loader.php` file. The application concatenates these parameters into database connection arguments without proper sanitization, allowing for query manipulation.

What is the potential impact of exploiting CVE-2026-48236?

Exploiting this vulnerability can lead to significant data compromise, including the viewing, modification, or deletion of sensitive database contents. The Halo Surface Signal indicates a 'Likely' impact due to the nature of web-based ticket management systems requiring network accessibility.

What are the recommended steps to address this vulnerability?

To mitigate this vulnerability, organizations should prioritize containing it by blocking or isolating access to affected services. Reviewing application and database logs for suspicious activity is also crucial, and upgrading to Open ISES Tickets version 3.44.2 or later is recommended.

References