External risk intelligence

Attacker can steal or change customer data in Open ISES Tickets

CVE advisorySeverity: HIGH (CVSS 7.1)

CVE-2026-48238

Open ISES Tickets has a SQL injection flaw allowing authenticated users to steal or change customer data by exploiting the mobile interface. This could lead to sensitive information compromise.

4Halo Surface Signal

SQL Injection

External exposure likelihood

Halo Surface Signal score for CVE-2026-48238

The vulnerability affects a web application (Open ISES Tickets) via a GET parameter in a PHP script. Web ticketing systems are commonly deployed as internet-facing services to allow users or clients to submit and manage tickets externally, placing this interface in a position where it is frequently reachable via the public internet.

Horizon Alert

Summary of the vulnerability and why it matters

This vulnerability in Open ISES Tickets allows authenticated users to access, modify, or delete database contents by manipulating a specific ID parameter in the mobile interface. This SQL injection flaw could lead to significant data compromise.

  • Attackers can affect database integrity.
  • Any authenticated user can potentially exploit it.
  • The issue is in the mobile interface.

Attack Path

How an attacker could exploit the issue

An authenticated attacker could exploit this SQL injection vulnerability in Open ISES Tickets to compromise the database. By crafting a malicious request to `ajax/mobile_main.php`, an attacker can manipulate the `id` GET parameter to inject arbitrary SQL code, potentially leading to data exfiltration or modification.

  • Requires authenticated access.
  • Targets the `id` GET parameter.
  • Vulnerable without input sanitization.

Live Threat

Current exploitation, exposure, and threat context

This SQL injection vulnerability in Open ISES Tickets is exploitable by authenticated users without requiring complex authentication. Attackers can exploit this to read, modify, or destroy database contents, which is a significant risk for any application handling sensitive data. The public availability of the vulnerable code and the clear description of the injection point make it a straightforward target.

  • No known exploitation in the wild.
  • Publicly disclosed vulnerability details.
  • Affects web applications.

Priority actions

Operational Fix

Recommended remediation, mitigation, and detection steps

Prioritize investigating the SQL injection vulnerability in Open ISES Tickets. Focus on identifying any instances of the affected `ajax/mobile_main.php` script that handle user-supplied `id` GET parameters without proper sanitization. The primary risk is unauthorized access and manipulation of database contents.

  • Block or rate-limit traffic to `ajax/mobile_main.php`.
  • Review logs for suspicious `id` parameter usage.
  • Upgrade Open ISES Tickets to version 3.44.2 or later.

Frequently asked questions

What is Open ISES Tickets?

Open ISES Tickets is a web application used for managing customer support tickets. It allows users to submit and track issues, and it is often deployed as an internet-facing service.

What is the vulnerability in Open ISES Tickets (CVE-2026-48238)?

This vulnerability is a SQL injection flaw. It means an attacker can trick the application into running unintended database commands by manipulating the 'id' parameter in a specific mobile interface script.

How can an attacker exploit this SQL injection vulnerability?

An attacker needs to be authenticated to the Open ISES Tickets system. They can then craft a special request to the `ajax/mobile_main.php` file, altering the 'id' GET parameter to inject malicious SQL code that can read, change, or delete data.

Who should be concerned about CVE-2026-48238?

Organizations using Open ISES Tickets, especially if it is exposed to the internet, should be concerned. The Halo Surface Signal indicates this is likely an external threat because web ticketing systems are often internet-facing, making them accessible to a wider range of attackers.

What is the first step to address this vulnerability?

The primary action is to investigate your Open ISES Tickets environment for the affected script, `ajax/mobile_main.php`, particularly where the 'id' GET parameter is used without proper security checks. Upgrading to version 3.44.2 or later is recommended to fix this.

References