External risk intelligence

Open ISES Tickets allows attackers to read or change your data.

CVE advisorySeverity: HIGH (CVSS 7.1)

CVE-2026-48240

Open ISES Tickets has a critical security flaw that lets attackers steal or alter your company's data through a common web portal. Update now to protect sensitive information.

4Halo Surface Signal

SQL Injection

External exposure likelihood

Halo Surface Signal score for CVE-2026-48240

The vulnerability affects a web-based ticketing system, which is commonly deployed as an internet-facing application or internal web portal accessible to authenticated users. Such systems typically operate as web services, making their endpoints reachable via standard network access.

Horizon Alert

Summary of the vulnerability and why it matters

This vulnerability in Open ISES Tickets allows authenticated users to inject malicious SQL code. This could enable them to access, change, or delete sensitive data within the system's database.

  • Access to sensitive database contents.
  • Affects authenticated users.
  • Data integrity concerns.

Attack Path

How an attacker could exploit the issue

An authenticated attacker can exploit this vulnerability by sending crafted POST requests to the `ajax/statistics.php` endpoint. This allows them to manipulate SQL queries that are used to aggregate statistics, potentially leading to unauthorized access, modification, or deletion of sensitive database information.

  • Requires authenticated access.
  • Targets the `tick_id` and `f_tick_id` parameters.
  • Exploits SQL injection in statistics queries.

Live Threat

Current exploitation, exposure, and threat context

Attackers may target this SQL injection vulnerability as it allows them to manipulate database contents without requiring special privileges. The vulnerability is in a web application component, making it accessible over a network.

  • Authenticated attacker can alter data.
  • Web service vulnerability.

Priority actions

Operational Fix

Recommended remediation, mitigation, and detection steps

Prioritize investigating the SQL injection vulnerability in Open ISES Tickets before version 3.44.2. Focus on identifying if `ajax/statistics.php` is accessible and if `tick_id` or `f_tick_id` parameters are being processed, as authenticated users could exploit this to read, modify, or delete database contents.

  • Review logs for suspicious queries.
  • Update Open ISES Tickets to 3.44.2.
  • Isolate services if patching is delayed.

Frequently asked questions

What is Open ISES Tickets and its role in managing support requests?

Open ISES Tickets is a system designed for managing and tracking support requests and issues. It facilitates the submission of tickets by users and their subsequent management by administrators, utilizing a database to store all relevant information.

What type of weakness does CVE-2026-48240 represent, and what is its impact?

CVE-2026-48240 is a SQL injection vulnerability. Attackers can insert malicious SQL code into input fields, causing the database to execute unintended commands, which could lead to unauthorized data access, modification, or deletion.

How can an authenticated attacker exploit CVE-2026-48240 in Open ISES Tickets?

An authenticated attacker can exploit CVE-2026-48240 by sending crafted POST requests to the `ajax/statistics.php` endpoint. These requests manipulate the `tick_id` and `f_tick_id` parameters, altering SQL query semantics to read, modify, or destroy database contents.

What is the relevance of CVE-2026-48240 according to the Halo Surface Signal?

The Halo Surface Signal indicates this vulnerability is 'Likely' to be exploited because Open ISES Tickets is a web-based system, commonly accessible over a network as an internet-facing application or an internal web portal for authenticated users.

What steps should be taken to address the CVE-2026-48240 vulnerability?

To address this vulnerability, it is recommended to investigate the `ajax/statistics.php` endpoint for potential exploitation. Updating Open ISES Tickets to version 3.44.2 or later is the primary remediation. If immediate patching is not possible, consider isolating affected services.

References