External risk intelligence

Open ISES Tickets exposes database login details attacker can steal customer data

CVE advisorySeverity: CRITICAL (CVSS 9.2)

CVE-2026-48241

Open ISES Tickets has a critical flaw where database login details are exposed in a public file, allowing anyone to potentially access sensitive customer data.

4Halo Surface Signal

External exposure likelihood

Halo Surface Signal score for CVE-2026-48241

The vulnerability affects a web-based ticketing application, which is a category of software commonly deployed as an internet-facing web service to facilitate external user access. The flawed file resides within the application's public web directory, making it readily accessible to an external attacker via a standard web browser.

Horizon Alert

Summary of the vulnerability and why it matters

This vulnerability involves hardcoded database credentials found in the Open ISES Tickets software, specifically within a public-facing utility file. Anyone who can access the source code or the file on a deployed system can obtain these credentials to connect to the database if it's accessible from their network. This could lead to unauthorized access and manipulation of sensitive data.

  • Sensitive credentials are exposed.
  • Database access is possible.
  • Affects ticket management systems.

Attack Path

How an attacker could exploit the issue

An attacker can exploit this vulnerability by directly accessing the `loader.php` file on a deployed Open ISES Tickets instance. Once the hardcoded MySQL credentials are obtained, the attacker can attempt to connect to the database if it is exposed to the network. Successful connection would allow the attacker to read, modify, or delete sensitive data within the database.

  • Unauthenticated access to `loader.php`.
  • Reachable MySQL database.
  • Obtain database credentials.

Live Threat

Current exploitation, exposure, and threat context

This vulnerability presents a moderate threat as attackers can gain access to database credentials if they can access the source code or directly interact with the `loader.php` file on a deployed instance. While the credentials are hardcoded and publicly accessible in the source repository, successful exploitation relies on the database being reachable from the attacker's network.

  • Public source code reveals credentials.
  • Exploitation requires database network access.
  • No active exploitation signals observed.

Priority actions

Operational Fix

Recommended remediation, mitigation, and detection steps

Prioritize immediate credential rotation for MySQL databases used by Open ISES Tickets and review access logs for suspicious database connections. Since the vulnerability involves hardcoded credentials in a public-facing file, focus on isolating affected services if direct database access is possible or if the application itself is internet-exposed.

  • Rotate hardcoded database credentials.
  • Block direct database access if not needed.
  • Monitor for unauthorized database activity.

Frequently asked questions

What is Open ISES Tickets and which versions are affected by CVE-2026-48241?

Open ISES Tickets is a software application used for managing and tracking support tickets. The vulnerability identified as CVE-2026-48241 affects versions prior to 3.44.2.

What is CVE-2026-48241 and what is the weakness class?

CVE-2026-48241 is a vulnerability found in Open ISES Tickets where hardcoded MySQL database credentials are included in a file named `loader.php`. This is classified as hardcoded credentials (CWE-798).

How can an attacker exploit the hardcoded credentials in Open ISES Tickets?

An attacker can exploit this vulnerability by accessing the `loader.php` file, which is publicly accessible on deployed systems. This file contains hardcoded MySQL username, password, and database name, allowing an attacker to connect to the database if it is reachable from their network.

What is the relevance of CVE-2026-48241 based on threat advisory information?

Halo Surface Signal assesses this vulnerability as 'Likely' due to its impact on a web-based ticketing application, commonly deployed as an internet-facing service. The vulnerable file is in the public web directory, making it accessible to external attackers via a web browser.

What are the recommended actions to mitigate the risk of CVE-2026-48241?

It is recommended to immediately rotate the hardcoded MySQL database credentials used by Open ISES Tickets and monitor database access logs for suspicious activity. If possible, isolate affected services or restrict direct database access, especially if the application is internet-exposed.

References